BusinessCom as is a Czech company operating on the market since 1992 (until 2006 under the name TELMONT sro). We are a leading supplier and distributor of comprehensive solutions in the field of contact centers, voice and data technologies. With more than a thousand customers and extensive implementations of our solutions, we are among the leading suppliers on the Czech market. Our services include not only the delivery of technologies, but also consulting services, analysis of the current state and customer needs, planning and design of systems, their implementation, as well as operational maintenance and service.
Unrivaled flexibility
We will design the optimal communication solution that perfectly covers your current needs and future goals. You can deploy it on-premise, in a private, public or hybrid cloud. You can choose to pay either after the solution is handed over or in the form of monthly services.
Use existing equipment or deploy the latest technologies according to your wishes.
Drive your organization's growth through unified communications, collaboration, and customer experience technology. Our next-generation solutions empower your employees to work in innovative ways, supporting them with secure calling, chat, and video calls.
This way, everyone can stay connected, whether they're sitting next to each other in the office or remotely at home.
BC4™ Unified Communication and Collaboration System
Thanks to our more than thirty years of experience in IT and telecommunications and unique knowledge in the development and installation of contact centers, we can offer you comprehensive services.
BC4™ all-in-one corporate communications, crisis management and contact center software delivers high levels of customer service for organizations of all sizes. You don't need a large team of engineers, high start-up costs, complex infrastructure or expensive hardware.
Simplifying daily workflows
Increase productivity and improve customer experience with deep integrations that embed communication directly into your everyday processes. Industry solutions, professional services, and collaborations with a wide range of specialized technology partners and manufacturers help you continuously optimize your workflows.
Every industry has unique needs — from network management applications to emergency communications for state and local governments. Having the right partner who understands your industry is key to a successful solution. Our team of experts works with businesses and organizations to find and implement specific solutions that meet their exact communications needs.
Omnichannel AI contact center and dispatch system
Enable agents to efficiently handle contacts from all media channels — including inbound and outbound voice, email, web chat, SMS, and social media — from a single interface. Achieve greater efficiency and a better customer experience with BC4™ Contact Center , an all-in-one platform that transforms voice call centers into omnichannel customer service centers.
Choose flexible deployment options: on-premise, in your virtualized server environment, data center, hybrid configuration, or in a private or public cloud environment.
Cybersecurity solutions
When designing a unified communications system and contact center, it is crucial to consider cybersecurity and respond to the ever-evolving threat landscape. With the increasing need to protect data and network structures, it is essential to ensure an adequate level of security.
Our solution is based on the convergence and consolidation of security measures, offering flexible models that facilitate the deployment and operation of IP communication systems and call centers. In this way, you can effectively secure your data and network environment while maintaining high adaptability and performance.
The BC4™ communication platform is used by many leading organizations and companies
BusinessCom as ensures a high level of service to its customers through an established integrated management system, the quality of which is confirmed by the following certifications:
ISO 9001:2015 – Quality Management System
ISO/IEC 27001:2022 – Information Security Management System
ISO 15838:2009 – Customer Service Center Management System
These certifications underscore our commitment to providing reliable and secure services with an emphasis on customer satisfaction and continuous improvement of our processes.
BC4™ Software Assurance and SLA
BC4™ Software Assurance and SLA guarantee optimal performance of your communications system and contact center from day one after implementation. With SWA, we regularly deliver the latest software updates for both hardware and applications as they become available.
For maximum security and reliability, our technical support will ensure your cybersecurity through regular patches, updates, and measures that will keep your platform or solution fully functional and secure.
BusinessCom as is a distributor and partner of a number of renowned brands, which allows us to offer a comprehensive range of products related to the operation of your communication system and contact center. Our portfolio includes manufacturers of IP end phones, headsets, wireless communication, network elements, tools for collaboration and integration with MS Teams, analog converters, SBC (Session Border Controllers) and SIP intercoms. Thanks to this wide range, we are able to provide complete solutions that increase the efficiency, security and flexibility of your communication environment.
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