BC4™ Mobile Client mobile application for the omnichannel contact center BC4™ Contact Center
The BC4™ mobile client works on mobile phones with Android or iOS operating systems. The functional design offers the same working environment as the BC4™ Agent Panel with WebRTC while adhering to the standards of using applications on mobile touch devices. All functions are available, such as call transfer, call history with instant call dialing, shared directories with the option of direct and assisted transfer, simple login to the application without the need for VPN.
Key Features of BC4™ Mobile Client
Mobile applications for Android and iOS, integrated Agent Panel solution with WebRTC
A fully featured mobile solution for contact center agents or dispatchers
VPN Less Solution with Integrated SBC for Work Outside the Office
Simple licensing scheme
Call recording
All standard phone functions on a mobile phone
For Android and iOS
Quick and easy installation
Mobile Agent Panel
Mobile Office Panel
One communication platform for employees and customers regardless of the end device
Ready for the future
Keep your system up to date with our Software Assurance program and continuous development. Automatic updates available on Google Play and the App Store.
Mobility
Start working from anywhere, no matter where you are or what device you are working on. With native WebRTC support in BC4™ Agent Panel, just open your computer with a web browser or download the BC4™ Agent Panel app to your mobile phone and start solving customer requests.
Communication across the company
Simplify business communication with customers and within your company using a single, unified tool.
BC4™ Mobile Application - Dialer
The Dialer is the basic communication window for work, both for the Office version and the Agent.
Complete call handling
Call history
Detailed information about the call - names, time, length, direction, etc.
Speed dialing from directories
Assisted and blind call transfer
DTMF dialing
Microphone mute
Silence the ringer
BC4™ Mobile App - Agent
The tab marked Agent is used to operate the agent's Queue. The contact center agent can log in to individual Queues here, see the Queue Status, set a Pause, Call Category, Call Note, handle a Call back, and there is also a complete queue history.
BC4™ Mobile Application - Call Back
The Call Back folder displays callback requests and missed calls. It displays detailed information about the caller, as well as the type of callback, number of callback attempts, time, queue, and other optional information. The agent has the option to call directly, mark the call as successful or unsuccessful, and make a note of the call.
BC4™ Mobile App - Contacts
Contacts and directories allow access to personal and corporate directories. Frequently used contacts can be added to the Favorites tab for quick access. Contacts can be called with a click or an ongoing call can be transferred. Directories and quick contacts can be further divided into tabs for better overview.
BC4™ Mobile Client Features
Complete call handling
Call history
Detailed information about the call - names, time, length, direction, etc.
Speed dialing from directories
Assisted and blind call transfer
DTMF dialing
Microphone mute
Queues
Call back
Comment
Category
Recording
Silence the ringtone
Chat
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