BC4™ SoftSwitch Server communication platform - unified communications and AI contact center system
The BC4™ SoftSwitch Server communication platform is a complete multimedia communication system for unified communications and an integrated omnichannel contact center for voice, video and text transmission. It is based on open software, runs on the 64-bit LINUX™ operating system, and comes with a powerful 1U hardware server for installation in a 19" rack.
Key features of the BC4™ SoftSwitch Server communication platform
For 50 to 500 users, expandable with a license.
A complete all-in-one solution in one communication software.
Emphasis on mobility: native mobile applications for Android and iOS, integrated Office Panel solution with WebRTC.
VPN-less solution with integrated SBC for easier deployment and higher security.
Simple, clear licensing scheme.
Integrated AI omnichannel contact center enabling voice, video and text.
Traditional telephone functions: IVR, voicemail, call recording, conferencing and more.
Flexibility in installation: private or public cloud, on-premise solution.
API for integration with third-party systems.
WhatsApp Business API support.
AI automatic attendant for more efficient communication.
One communication platform for your company, regardless of size and needs
Solutions for small and medium-sized businesses
Complete communication hardware solution with contact center, IVR, call recording, easily and quickly deployable for small and medium-sized businesses up to 200 users.
Deployment flexibility
A feature-rich UCC solution and contact center for fast and highly efficient communication. Any voice or data service provider can be connected to the system.
Safety
Support for the latest security standards, redundancy, all in compliance with GDPR, to ensure full functionality of sensitive and critical infrastructure. Integrated SBC, firewall and secure communication solution via BC4™ WebRTC and BC4™ Mobile Client mobile application .
Affordable solution
Take advantage of various purchasing and ownership options, supporting both CAPEX and OPEX sales models. A simple and clear licensing model offers a cost-effective transition to a SIP/UCC Omnichannel solution and secure growth as needed.
Increasing efficiency
Help your employees and business partners with an efficient and user-friendly collaboration solution that combines voice, video, chat, messaging, web conferencing, and team collaboration tools in a single solution.
Openness
A complete solution based on open SIP standards and open APIs that allow integration of your own analog and SIP terminals, WebRTC, mobile clients, iOS and Android mobile phones, or Microsoft Teams.
Ready for the future
Keep your system up to date with our Software Assurance program and continuous development, based on the latest technology with sustainable platform architecture, standardized hardware, and strong virtualization capabilities that create security today and in the future.
Mobility
Start working from anywhere, no matter where you are or what device you are using. Whether you are a call center employee or need to handle a regular agenda, thanks to native WebRTC support, you can simply open your computer with a web browser or download the app to your mobile phone.
Growth according to needs
Transparent licensing scheme - the system is easily expandable only using a license without interfering with the hardware for quick expansion without impacting overall functionality.
You can start working from anywhere, no matter where you are or what device you are using. It doesn't matter if you are a call center employee or just need to run a regular business. Thanks to native WebRTC support, you just need to open your computer with a web browser and log in to your BC4™ account. You have access to all standard phone functions, call list, recordings and your contacts.
The Quick Contacts tab is a clear contact panel including BLF for instant overview and quick calling including the option to transfer a call in two clicks. It is suitable for a receptionist, operator or secretary.
Thanks to WebRTC, you can talk using a headset connected to your computer or, thanks to the CTI implementation, you can control your Htek fixed IP phone .
The BC4™ mobile client works on all modern mobile phones with Android or iOS operating systems. The functional design offers the same working environment as the BC4™ Office Panel with WebRTC and at the same time complies with the standards of using applications on mobile touch devices. All functions are available, such as call transfer, call history with instant call dialing, shared directories with the possibility of direct and assisted transfer, simple login to the application without the need for VPN.
BC4™ Reception Workplace is a set of service functions for receptionists, secretaries and operators. It creates a professional and friendly environment for your customers and employees. The operator application is based on open standards and is designed to handle high call volumes.
Central management and administration of BC4™
Fast and clear central web management of the system, access to individual services based on permissions. In the administration, you can set all the options for setting up the system and contact center. For example, Call Flow, IVR, setting up a request queue, time conditions, setting lines, trunks, setting access permissions for users to individual system functions and much more.
Applications and expansion modules for the BC4™ SoftSwitch Server communication platform
The BC4™ Softswitch Server communications platform provides full unified communications with messaging, collaboration, service and omnichannel contact center capabilities that enable faster and more effective business communications. It allows you to have a single solution to support your employees and decision-makers.
BC4™ Contact Center
BC4™ Contact Center Module Deliver consistent, high-quality customer service across all contact methods customers choose to use (phone, email, SMS, web chat and social media), deployed on-premises or in the cloud. Integrated web-based toolkits such as Voice Recording, Agent Panel, Supervisor Panel, Real Time Reporting and Historical Reporting for seamless access to all services based on permissions.
Conversational AI is artificial intelligence (AI) that real people can talk to or interact with. Chatbots, virtual agents, and voice assistants are popular examples of conversational AI today. AI is poised to make work much easier, from the way you connect with customers to the way you interact with team members in meetings.
A comprehensive communications solution that gives users all the tools they need to stay connected wherever they are. Simply choose your preferred device, your own smartphone or laptop, whether it’s iOS, Android, Windows or iMac. It allows all users to effortlessly communicate and collaborate with colleagues, customers and partners through an integrated set of services accessible through a single software client or WebRTC.
Integrate the WhatsApp Business API and start reaching customers through the world's most popular messaging app. WhatsApp Business with BC4 Messaging APIs provides another powerful communication channel for support, notifications, verification, and personalized promotions.
Terminals and gateways for the BC4™ Softswitch communication platform
A complete portfolio of SIP, wireless DECT, VoWiFi and analog end terminals covering all user needs.
SIP terminals with video support
Htek SIP phone series provides excellent sound quality, rich features, a high-quality phone feature set and excellent workmanship. In addition to voice, the Htek UCV series also supports video calls and multi-way video conferencing .
The system supports SIP DECT wireless systems solutions from Mitel, Ascom and Snom . There are simple, cost-effective singlecell solutions to extensive multicell solutions, and even VoWiFi solutions. All of them include localization and personal security functions.
Dinstar's high-quality FXS/FXO/ISDN/GSM converters and SIP gateways allow you to connect analog devices such as analog telephones, modems, faxes, doorphones, intrusion detection systems, etc. to the IP network, and connect the system to the GSM/LTE and SMS mobile network.
