BC4™ SoftSwitch Communication Platform – Unified Communications and AI Contact Center System
The BC4™ communication platform is a comprehensive multimedia system designed for unified communications with an integrated AI omnichannel contact center that enables voice, video and text. It is built on open software, runs on the 64-bit LINUX™ operating system and is compatible with standard servers. The system can be installed in a virtual infrastructure and is suitable for public or private clouds.
Key features of the BC4™ communication platform
A complete all-in-one solution in one communication software.
Emphasis on mobility: native mobile applications for Android and iOS, integrated Office Panel solution with WebRTC.
VPN-less solution with integrated SBC for easier deployment and higher security.
Scalability from 5 to 5000 users, ideal for companies of various sizes.
Simple, clear licensing scheme.
Integrated AI omnichannel contact center enabling voice, video and text.
Traditional telephone functions: IVR, voicemail, call recording, conferencing and more.
Flexibility in installation: private or public cloud, on-premise solution.
API for integration with third-party systems.
WhatsApp Business API support.
AI automatic attendant for more efficient communication.
One communication platform for your company, regardless of size and needs
Enterprise solution
Manage a complete UCC solution from a single logical system that supports connections from 5 to 5,000 users, regardless of their location. The Enterprise solution is available for companies of all sizes with central administration and access control based on permissions and location.
Deployment flexibility
It can be deployed on-premise, in a private or public cloud, and provides a feature-rich UCC solution and contact center that enables fast and highly efficient communication. Any voice or data service provider can be connected to the system.
Safety
Supporting the latest security standards, redundancy and GDPR compliance, ensuring full functionality of sensitive and critical infrastructure. Includes integrated SBC, firewall and secure communication solution via BC4™ WebRTC and BC4™ Mobile Client mobile application.
Affordable solution
Leverage multiple purchasing and ownership options with support for both CAPEX and OPEX sales models. A simple and transparent licensing model offers a cost-effective transition to SIP/UCC and AI omnichannel solutions and allows for secure growth as your needs change.
Increasing efficiency
Help your employees and business partners with an efficient and user-friendly collaboration solution that combines voice, video, chat, messaging, web conferencing, and team collaboration tools into one comprehensive system.
Openness
A complete solution based on open SIP standards and open APIs that allow integration of your own analog and SIP terminals, WebRTC, mobile clients, iOS and Android mobile phones, or Microsoft Teams.
Ready for the future
Keep your system up to date with our Software Assurance program and continuous development based on the latest technologies with a sustainable architecture. Standardized hardware and strong virtualization capabilities ensure security today and in the future.
Mobility
Start working from anywhere, regardless of location or device. Whether you're a call center worker or need to run a regular business, with native WebRTC support, all you need to do is open a computer with a web browser or download a mobile app.
Growth according to needs
The BC4™ communication platform is a modular system based on individual plug-in modules that are fully integrated into the system and activated according to customer needs. This unique solution allows for customization without impacting overall functionality.
BC4™ Office Panel with WebRTC and CTI
Start working from anywhere, no matter where you are or what device you are using. Whether you are a call center worker or need to handle a regular agenda, thanks to native WebRTC support, just open your web browser, log in to your BC4™ account and you have access to all standard telephone functions, call log, recordings and contacts.
The Quick Contacts tab offers a clear panel with BLF that allows for an instant overview of contact availability and quick calls, including the ability to transfer calls with two clicks. It is ideal for receptionists, operators or secretaries.
Thanks to WebRTC, you can talk using a headset connected to your computer, or control your Htek fixed IP phone thanks to the CTI implementation.
The BC4™ mobile client is available on all modern phones with Android and iOS operating systems. Its user interface offers the same working environment as the BC4™ Office Panel with WebRTC and is fully adapted to the standards of using applications on touch devices. All features are available, such as call transfer, call history with the option of instant dialing, shared directories with direct or assisted transfer, and simple login to the application without the need for a VPN.
BC4™ Reception Workplace offers a set of simple and effective features for receptionists, secretaries and operators. It creates a professional and friendly environment for both your customers and your employees. The operator application is built on open standards and is designed to handle even high call volumes with maximum reliability.
Central management and administration of BC4™
A fast and clear central web management system allows access to all services based on authorizations. In the administration, you can set all possible system and contact center configurations. This includes, for example, creating Call Flow calls, IVR, setting up a request queue, setting time conditions, configuring lines and trunks, assigning permissions to users, and much more.
Applications and expansion modules for the BC4™ SoftSwitch communication platform
The BC4™ Softswitch communications platform offers fully unified communications with messaging, collaboration and service capabilities, including an AI omnichannel contact center that enables faster and more efficient business communications. This gives you a single solution that supports your employees and decision-makers.
BC4™ Contact Center
The BC4™ Contact Center module enables you to deliver consistent, high-quality customer service across all the communication channels your customers prefer (phone, email, SMS, web chat and social media). It is available either on-premises or in the cloud. It includes integrated web tools such as Voice Recording, Agent Panel, Supervisor Panel, Real-Time Reporting and Historical Reporting, which provide complete access to all services based on permissions.
Conversational AI is artificial intelligence (AI) that people can actually interact with, such as through chatbots, voice assistants, or virtual agents. Today, popular examples of conversational AI include chatbots, virtual agents, and voice assistants. This AI makes work easier, whether it’s interacting with customers or interacting with your team during meetings.
A comprehensive communications solution that provides users with all the tools they need to stay connected, wherever they are. Simply choose your preferred device – smartphone or laptop – regardless of operating system (iOS, Android, Windows or iMac). It enables all users to easily communicate and collaborate with colleagues, customers and partners through an integrated set of services available either through a single software client or WebRTC.
Terminals and gateways for the BC4™ Softswitch communication platform
A complete portfolio of endpoints including SIP, wireless DECT, VoWiFi and analog terminals, covering all user needs.
SIP terminals with video support
Htek SIP phone series offers excellent sound quality, rich features, a variety of functions and excellent workmanship. In addition to voice calls, the Htek UCV series also supports video calls and multi-way video conferencing.
The system supports SIP DECT wireless solutions from Mitel, Ascom and Snom. Affordable single-cell solutions, as well as extensive multi-cell and VoWiFi solutions are available. All solutions include person location and personal safety features.
Dinstar's high-quality converters and SIP gateways (FXS/FXO/ISDN/GSM) allow you to connect analog devices such as telephones, modems, fax machines, doorphones or intrusion detection systems to an IP network. At the same time, they enable the system to be connected to GSM and LTE mobile networks and allow you to send SMS messages.
The BC4™ WhatsApp Business API makes it easy to communicate with customers through the popular WhatsApp communication channel.By integrating this channel into the BC4 Agent Panel, you get a single user interface where you can view all interactions across WhatsApp and other communication channels.
WhatsApp supports sending attachments and images in both directions.This allows customers to send photos from their mobile phone directly to the BC4 Agent Panel during a call with an agent, making it easier to share information and speed up the resolution of requests..
