BC4™ Supervisor Dashboard - From tracking key metrics, calls, to providing real-time feedback and coaching agents to monitoring communication channels across an omnichannel contact center, BC4™ Supervisor Dashboard provides a unique interface that provides a 360-degree view of the contact center, helping managers customize support for their entire team.
Key Features of BC4™ Supervisor Panel
All-In-One solution in one communication interface
Monitoring all aspects of the call center including current agent status by channel, number of calls in queue, wait times, campaign status, etc.
Real-time monitoring and alerts to quickly identify problems
One communication platform for your company, regardless of size and needs
Openness
Simplify business communication with customers and within your company using a single, unified tool.
Deployment flexibility
It can be deployed immediately regardless of the end device and operating system, without the need to install drivers or applications. Just log in with your account from a web browser.
Safety
Integrated SBC, firewall and secure communication solution via BC4™ WebRTC. All communication is encrypted and secure against eavesdropping.
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Sales, technical support, installation and service.
