The complete BC4™ multimedia communication solution with an integrated AI omnichannel contact center is tailor-made, regardless of the size or focus of your organization.
SMALL OR MEDIUM-SIZED COMPANY
BC4™ all-in-one corporate communications, crisis management and contact center software delivers the same high levels of customer service for all organizations, regardless of size. You don't need a large team of engineers, high start-up costs, complex infrastructure or expensive hardware.
Never miss a customer connection with advanced call distribution and other interactions, all in one reliable system.
Our solution is based on open standards and interfaces that enable easy integration of third-party analog or SIP terminals as well as Microsoft Teams.
Stay connected with colleagues and customers in one secure and efficient BC4™ application.
Communicate conveniently through one comprehensive system — call, write or fax.
Never miss a call with BC4™ Mobile Office panel and Mobile Client.
Easy setup thanks to a clear and intuitive Workflow.
Provide the same customer service as large corporations with expensive solutions.
Both technical and non-technical people can easily manage customer service solutions thanks to the clear user and admin interface.
LARGE BUSINESS AND CORPORATION
BC4™ provides large enterprises with a path to digital transformation in today’s fast-paced, consumer-centric world. Now, enterprise contact center and call center solutions can deliver seamless, personalized service to their customers, easily overcoming the limitations of legacy contact center infrastructure.
Modern microservices architecture meets the expectations of today's customers.
A solution based on open standards and interfaces for integrating third-party analog or SIP terminals and Microsoft Teams.
Open, modular, scalable architecture, designed to meet the needs of even the largest organizations.
Take your office with you with the BC4™ Mobile Office panel and Mobile Client.
Never miss a customer interaction with advanced call and interaction distribution.
Choose the "best carrier" that will provide you with the best voice and data services for our solution.
Allow your customers to reach you via phone, website, chat, email, or social media.
Integration with CRM, UC and WFO systems for a comprehensive customer experience.
Advanced encryption, intrusion detection, firewall and Session Border Contreller to protect your voice traffic and data.
PRODUCTION AND WAREHOUSES
BC4™ enables manufacturing plants and businesses to take a gradual path to digital transformation by enabling them to leverage existing analog terminals, intercoms, fax machines, and wireless DECT systems without the need to immediately invest in new data cabling or LAN active elements.
The solution for corporate communications, video communications and contact centers is available immediately and at no additional cost.
A wide range of hardware phones, wireless communication solutions, personal protection systems, door communication, and integration of analog devices with central management and provisioning are available for manufacturing plants.
Gradual digital transformation according to the current needs of your organization, enabling a smooth transition to modern technologies.
Seamless and personalized services that will increase satisfaction and loyalty.
Open, modular, and scalable architecture: designed to fit even the largest organizations and allow for growth and expansion.
Mobility and flexibility: take your office with you thanks to BC4™ Office Panel and Mobile Client – work from anywhere with full functionality.
Independent platform on voice and data service providers.
A wide range of IP phones and videophones, including VoWiFi and DECT wireless communication solutions, including personal protection.
Door communication and access control to increase the security of your premises.
Take advantage of a powerful platform with APIs to easily connect to your CRM and DMS software.
Advanced encryption, intrusion detection, firewall and Session Border Controller to protect your voice traffic and data.
CRITICAL INFRASTRUCTURE
The BC4™ communications solution can be deployed on-premise, in private, public or hybrid cloud. It offers feature-rich Unified Communications & Collaboration (UCC) solutions that ensure fast, highly reliable and effective crisis communications under all circumstances.
Installation On premise, in private, public or hybrid cloud.
High operational reliability and redundancy ensure uninterrupted functionality even in demanding situations.
The crisis management panel is designed to meet all requirements for a quick and effective response.
We support the latest security measures and all operations are GDPR compliant, ensuring the protection of sensitive and critical data.
Software Assurance keeps your system up to date and secure.
A wide range of hardware IP phones, video phones, FXS, FXO, ISDN and GSM gateways for various communication needs.
Support for the latest security standards, advanced encryption, intrusion detection, firewall and Session Border Controller protecting your voice traffic and data.
HEALTHCARE
Connect staff and patients with team messaging, video conferencing, phone calls, and a modern contact center — accessible on any device. For healthcare facilities, we offer a wide range of hardware phones, wireless communication solutions, privacy, door communication, and analog device integration with central management and provisioning.
Possibility of installation on-premise, in a private, public or hybrid cloud, according to your needs.
High operational reliability and redundancy to ensure uninterrupted functionality under all circumstances.
Integration of emergency and nurse-patient communication, ensuring fast and secure exchange of information.
Support for the latest security standards, advanced encryption, intrusion detection, firewall and Session Border Controller protecting your voice traffic and data.
A wide range of hardware IP phones and videophones with antibacterial surfaces.
VoWiFi and DECT wireless communication solutions, including localization, escalation and personal protection.
Software Assurance program to keep your system up-to-date, secure, and provide long-term support.
A wide range of IP phones and videophones with antibacterial surfaces, adapted to the healthcare environment.
CUSTOMER CARE AND TELEMARKETING
BC4™ technology and our 30+ years of experience in contact center implementation can help you reduce costs and achieve higher performance. We offer telemarketing and contact center solutions designed for all industries.
Thanks to the integration of CRM systems, campaign management, auto-dialing tools and detailed reporting capabilities, costs are further reduced and customer contact is improved.
Predictive dialing to reduce costs and increase agent efficiency.
Integrated social channels, enabling communication across different platforms.
Traditional telephone functions, IVR (Interactive Voice Response) and Voice Mail.
Intelligent routing of all channels, conversational artificial intelligence and advanced reports for service optimization.
Unified user interface: BC4™ Agent Panel and Mobile Agent Client for easy management and work efficiency.
API for integration with CRM, UC and WFO systems for a comprehensive customer experience.
Historical reporting and analysis for continuous performance improvement.
Grow as you need - BC4™ is a building block based on separate plug-in modules.
BC4™ Realtime Wallboard for an instant overview of team work.
BC4™ AI Voicebot and Chatbot for automated communication and improved customer care.
The BC4™ communication platform is used by many leading organizations and companies
